Privacy Policy

This Privacy Policy explains how Level Up Games LLC (“Level Up Games,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us. We keep this simple, because we keep our data practices simple.

Information we collect

Information you provide

When you submit our contact form, we collect the details you choose to share: your name, email address, phone number (if you provide one), the type of business you run (if you tell us), and the message you send. We use this only to respond to you.

Information collected automatically

When you visit the site, our hosting provider may log standard technical information such as your IP address, browser type, and the pages you view, for security, reliability, and to prevent abuse. We also use Google Analytics to understand how visitors use the site, such as which pages they view, how they got here, and their general location and device type. We do not use advertising cookies, we do not sell your data, and we do not track you across unrelated websites.

How we use your information

• To respond to your inquiry and prepare a demo or quote
• To provide, maintain, and improve our services and website
• To communicate with you about your project, account, or questions
• To detect and prevent spam, fraud, and abuse
• To meet our legal obligations

How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as needed to do so:

• Hosting: our website and forms are hosted on Vercel.
• Database: contact submissions are stored with Supabase.
• Email: we send related email through Resend.
• Analytics: we use Google Analytics to measure how the site is used.

We may also disclose information if required by law, or to protect our rights, safety, or property.

Cookies

Our site uses cookies that are necessary for it to function, plus Google Analytics cookies that help us understand how the site is used. We do not use advertising or cross-site advertising cookies. You can block cookies in your browser, or opt out of Google Analytics using Google’s opt-out browser add-on (tools.google.com/dlpage/gaoptout).

Data retention

We keep the information you send us for as long as needed to respond to you and to maintain our business records, after which we delete or anonymize it.

Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may request to access, correct, or delete the personal information you have shared with us by emailing greg@levelupgames.shop. Depending on where you live, you may have additional rights under applicable privacy laws.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Third-party links

Our site may link to other websites we don’t control. This policy doesn’t apply to those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date above.

Contact us

If you have questions about this policy or your information, contact us at greg@levelupgames.shop.